Types of Feedback
It is important to gather different types and perspectives when collating feedback.Â
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Participant Feedback
Feedback from participants is the most traditional form of evaluation. This can be gathered using evaluation forms or in discussions. When developing a feedback template, ensure you consider a wide range of areas for participants to provide feedback on.
These areas may include:
- overall satisfaction
- relevance to their workplace
- level of difficulty
- how effective the facilitator was, and
- level of engagement
Employer feedback
Employers are the key stakeholders in the funding and development of courses. Feedback from employers can often be overlooked, but their feedback is essential in determining whether the skills developed in the course have been transferred to the workplace.
Feedback from employers can be gathered by evaluation forms, meetings, or phone discussions. It may be beneficial to gather this feedback a number of months after the course, allowing the employer to evaluate the effectiveness of the training over a long period.
Assessment analysis
Evaluation of assessment outcomes is also a highly valuable tool when evaluating the effectiveness of a course. This involves documenting participants’ achievement of the desired outcomes, and analysing any long-term trends.
For example, you may notice after running one course ten times that a large majority of participants could not achieve one particular desired outcome. The course materials, activities, scenarios, and assessment pieces would then need to be reviewed to determine whether participants were given enough opportunities and information to achieve this desired outcome.
